Shipping policy

Thank you for shopping at Zoviku.in! We are committed to delivering your orders quickly, safely, and efficiently across India.

Below you will find everything you need to know about our shipping procedures, delivery timelines, and tracking details.

1. Order Processing Time

All orders are processed within 1-2 BUSINESS DAYS.

  • Orders placed on Sundays or public holidays will be processed on the next business day.

  • You will receive a confirmation email and SMS as soon as your order is successfully placed.

  • If we experience a high volume of orders, shipments may be delayed by a few days. If there is a significant delay in the shipment of your order, we will contact you immediately via email or phone.

2. Shipping Methods, Costs & Delivery Timeframes

We partner with India's leading courier services (such as Delhivery, Blue Dart, Xpressbees, and DTDC) to ensure your package reaches you in perfect condition.

Shipping Method Estimated Delivery Time Shipping Cost
Standard Shipping 7-10 BUSINESS DAYS FREE ON ORDERS OVER ₹499
Cash on Delivery (COD)  [7-10 BUSINESS DAYS] COD FEES ₹50 EXTRA 

📌 Note: Delivery times are estimates and start from the date of shipping, not the date of order. Timelines may vary slightly depending on your location (metro cities usually receive orders faster than remote or rural pin codes).

3. Shipment Tracking Information

We believe in complete transparency. Once your package is handed over to our delivery partner, you will receive a shipment confirmation email and SMS containing your Tracking ID / AWB Number and a direct link to track your order in real-time.

You can trace your package directly on our website’s "Track Order" page or through the courier partner's portal. Please allow up to 24 hours for the tracking information to update on the system after receiving your link.

4. Delivery Issues, Damaged Shipments, and Delays

  • Incorrect Shipping Address: We are not responsible for delivery failures caused by incorrect or incomplete addresses provided during checkout. Please double-check your details. If you notice an error, contact our support team within  6 HOURS of placing the order to update it before it ships.

  • Delays: While we strive to meet our timelines, unexpected delays can occasionally occur due to extreme weather conditions, local holidays, festivals, or courier logistical constraints. We appreciate your patience during these rare events.

  • Damaged or Missing Packages: If your package arrives damaged or tampered with, please take a photo/video before opening it and contact us immediately at support.zoviku.in@gmail.com within 48 HOURS of delivery so we can investigate and send a replacement.

5. International Shipping

Currently, Zoviku.in only ships to addresses within India. We do not offer international shipping at this time, but we hope to expand our services globally in the future!

6. Contact Us

If you have any questions or face any issues regarding the delivery of your order, please reach out to our customer support team:

  • Email: Support.Zoviku.in@gmail.com

  • WhatsApp/Phone: +91 7357759966

  • Support Hours:  Monday to Sunday, 10 AM to 8PM