Privacy policy

Welcome to Zoviku.in . We value your trust and are committed to protecting your personal information. This Privacy Policy explains how our collects, uses, discloses, and safeguards your information when you visit our website and make a purchase.

This policy is compliant with the Information Technology Act, 2000, and the Digital Personal Data Protection (DPDP) Act of India. By accessing or using our website, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect information necessary to provide you with a seamless and secure shopping experience. This includes:

  • Personal Identity & Contact Data: Your name, shipping address, billing address, email address, and phone number, which you provide when placing an order or creating an account.

  • Transactional Data: Details about payments made by you and details of products you have purchased from us. (Note: We do not store your complete credit/debit card numbers or UPI PINs; these are processed securely by our authorized payment gateways).

  • Technical Data: Your IP address, browser type, device information, time zone settings, operating system, and data about how you navigate and browse our website.

2. How We Use Your Information

We use the collected information for specific, legitimate purposes, including:

  • Order Fulfillment: To process transactions, manage payments, ship your orders, and provide you with order updates and tracking information.

  • Customer Support: To respond to your inquiries, handle returns, and resolve any issues with your orders.

  • Account Management: To maintain your user profile and ensure secure access to your account history.

  • Marketing Communication: With your explicit consent, to send you newsletters, promotional offers, and updates about new product arrivals. You can opt out of these at any time.

  • Fraud Prevention: To detect, prevent, and mitigate security threats, fraudulent transactions, and other illegal activities.

3. Cookies and Tracking Technologies

We use cookies, web beacons, and pixels to enhance your browsing experience. Cookies are small data files stored on your device that help us:

  • Remember your login details and the items in your shopping cart.

  • Understand your preferences based on previous or current site activity.

  • Analyze site traffic and user interactions so we can offer better site experiences and tools in the future.

You can choose to disable cookies through your browser settings. However, disabling cookies may prevent some features of our website from functioning correctly.

4. Third-Party Services and Data Sharing

We do not sell, trade, or rent your personal data to third parties. We only share your data with trusted third-party service providers who assist us in operating our store, including:

  • E-commerce Platforms: Our store is hosted on Shopify, which provides us with the e-commerce platform to sell our products to you.

  • Payment Gateways: To ensure secure financial transactions.

  • Logistics & Delivery Partners: To deliver your packages to your doorstep across India.

  • Analytics Providers: To help us understand website performance and customer behavior.

All third-party partners are strictly bound by confidentiality agreements and are permitted to use your data only to perform their specific business functions. We may also disclose data if legally required to do so by Indian law enforcement or government authorities.

5. Data Security

We implement robust administrative, technical, and physical security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction.

  • Our website uses Secure Socket Layer (SSL) encryption technology to safeguard data transmission.

  • Access to your personal data is restricted strictly to authorized employees and partners who need to know that information to process your order.

While we take every reasonable precaution, please understand that no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Your Rights

As a consumer in India, you have specific rights regarding your personal data under prevailing data protection laws. These include:

  • Right to Access & Rectification: You can request a copy of the personal data we hold about you or ask us to correct any inaccurate or incomplete information.

  • Right to Erasure (Right to be Forgotten): You can request that we delete your personal data, provided it is no longer required for legal compliance, tax purposes, or fraud prevention.

  • Right to Withdraw Consent: Where you have consented to our processing of your data (e.g., for marketing emails), you can withdraw that consent at any time by clicking "Unsubscribe" or contacting us directly.

7. Contact Information

If you have any questions about this Privacy Policy, wish to exercise your rights, or have a grievance regarding your data, please contact our designated Data Protection Officer / Grievance Officer at:

  • Brand Name: ZOVIKU

  • Email Address: support.zoviku.in@gmail.com

  • Business Address: Sedam road, Gulbarga, Karnataka

  • Phone Number: +91 7357759966