Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at jsdahiya253@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at jsdahiya253@gmail.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at jsdahiya253@gmail.com.

Return and Refund Policy

At Zoviku.in, we want you to love your purchase! We understand that sometimes an item might not be exactly what you expected. That is why we have designed a fair, transparent, and hassle-free return and refund policy to give you complete confidence while shopping with us.

1. Return Timeframe & Eligibility Criteria

We offer a 7 Days return window from the exact date your package is delivered. To be eligible for a return or replacement, your item must meet the following conditions:

  • The item must be unused, unwashed, unaltered, and in the exact same condition that you received it.

  • The product must be in its original packaging with all brand tags, labels, user manuals, and accessories intact.

  • The original invoice or proof of purchase must be provided upon making the return request.

2. Non-Returnable Items

To maintain health, hygiene, and safety standards for all our customers, certain categories of products cannot be returned. These include:

  • Personal care items, cosmetics, and grooming products.

  • Innerwear, lingerie, socks, and swimwear.

  • Perishable items or consumable goods.

  • Customized, personalized, or made-to-order products.

  • Items explicitly marked as "Final Sale" or "Non-Returnable" on the product page.

3. Damaged, Defective, or Wrong Items Received

Your satisfaction is our top priority. If your item arrives damaged, defective, or if you receive the wrong product, we will fix it immediately at no extra cost to you.

  • What to do: Please inspect your order upon delivery. If you notice an issue, email us at support.zoviku.in@gmail.com within 48 hours of receiving the package.

  • What to include: Please provide your Order ID along with clear photos or a short video showing the damage or defect.

  • The resolution: Once verified, we will arrange a free reverse pickup and ship out a brand-new replacement or issue a full refund immediately.

4. How the Return Process Works

  1. Submit a Request: Email us at support.zoviku.in@gmail.com with your Order ID and the reason for the return.

  2. Pickup Arrangement: Once your request is approved, we will arrange a reverse pickup through our logistics partners. If reverse pickup is unavailable for your specific pin code, our support team will guide you on how to self-ship the item to us.

  3. Inspection: Once the package reaches our fulfillment center, our team will inspect it to ensure it meets our eligibility criteria. This process typically takes 7-10 Business days.

5. Refund Process and Timing

Once your return is inspected and approved, your refund will be processed immediately.

  • Prepaid Orders: The refund will be credited back directly to your original payment source (Credit/Debit Card, Net Banking, UPI, or Digital Wallet).

  • Cash on Delivery (COD) Orders: You will be asked to provide your bank account details or UPI ID, and the refund will be transferred via NEFT or UPI.

  • Refund Timeline: The money will reflect in your account within 5-7 BUSINESS DAYS, depending on your bank or financial institution.

6. Exchange Options

Want a different size, color, or a completely different item? The quickest way to get what you want is to return the item you have using the steps above. Once your return is accepted, you can make a separate purchase for the new item on our website. Alternatively, contact our support team at support.zoviku.in@gmail.com to see if a direct exchange can be processed for your order.

7. Return Shipping Costs

  • For Damaged/Defective Items: We cover 100% of the return shipping costs.

  • For Changing Your Mind / Standard Returns: A nominal reverse shipping fee of ₹50 will be deducted from your final refund amount.

8. Get in Touch

If you have any questions or need help initiating a return, our friendly customer support team is right here for you:

  • Email: support.zoviku.in@gmail.com

  • WhatsApp/Phone: +91 7357759966

  • Support Hours: Monday to Sunday, 10 AM to 8 PM]